Terms of Service

Effective Date: 2024/12/20

Welcome to crispandclean (“we,” “our,” “us”). These Terms of Service outline the rules and regulations for using our cleaning services, including but not limited to Basic and Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Specialized Cleaning, and Additional and Emergency Services. By hiring our services, you agree to these terms.

1. Services We Offer

1.1 Basic and Regular Cleaning:

Routine cleaning services designed to maintain the cleanliness of residential or commercial spaces.

1.2 Deep Cleaning:

Thorough cleaning services targeting hard-to-reach areas and deep dirt for a comprehensive clean.

1.3 Move-In/Move-Out Cleaning:

Specialized cleaning for vacant properties, ensuring a fresh start for new occupants or preparing for the next tenant.

1.4 Specialized Cleaning for Hotels, Schools, and Hospitals:

Tailored cleaning services for industries requiring high standards of hygiene and sanitation.

1.5 Additional and Emergency Services:

One-time or urgent cleaning requests, including post-event cleaning or disaster recovery cleanup.

2. Booking and Scheduling

  • Bookings must be made through our website, phone, or in person.
  • All appointments are subject to availability.
  • Rescheduling or cancellations require at least 24-hour notice to avoid cancellation fees.

3. Payments

  • Payment must be made prior to or upon service completion.
  • We accept [Insert Accepted Payment Methods, e.g., cash, credit cards, online transfers].
  • Additional charges may apply for extra services requested during cleaning.

4. Customer Responsibilities

  • Provide safe and unrestricted access to the property during the scheduled service time.
  • Secure fragile or valuable items before the cleaning service begins.
  • Ensure utilities (electricity and water) are available.

5. Service Limitations

  • Our cleaning staff will not handle hazardous materials, lift heavy furniture, or provide maintenance/repair work.
  • We are not responsible for pre-existing damages or issues within the property.
  • Some areas requiring specialized cleaning (e.g., mold removal) may be excluded unless explicitly agreed upon.

6. Liability

  • While we take utmost care, we are not liable for damages caused by improper conditions of the property (e.g., fragile surfaces).
  • Claims for damages must be reported within 24 hours of service completion.

7. Cancellations and Refunds

  • Cancellations made with less than 24 hours’ notice may incur a cancellation fee of [Insert Fee].
  • Refunds are provided at our discretion if the service does not meet agreed-upon standards.

8. Health and Safety

  • Our cleaning products are safe and environmentally friendly; however, if you have allergies or sensitivities, please inform us in advance.
  • Cleaning staff are trained to follow health and safety protocols, especially in sensitive environments like hospitals.

9. Confidentiality

  • We respect your privacy and ensure that your personal and property information remains confidential.

10. Modifications to Services or Terms

  • We reserve the right to update our services or terms as needed. Changes will be communicated via our website or directly to clients.

11. Governing Law

  • These terms are governed by the laws of [Insert Jurisdiction], and any disputes shall be resolved in the courts of [Insert Jurisdiction].

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

  • Email: info@crispandclean.de
  • Phone: +4915215136962 , +4915755970272
  • Address: .

By using our cleaning services, you acknowledge and agree to these terms. Thank you for choosing crispandclean for your cleaning needs!